5 Tips for 5 Star Airbnb Reviews
Whether you are an Airbnb management company or simply a host, the reviews say it all. They will make or break your bookings, not to mention help you stay higher in the platform algorithm when guests are looking to book within Airbnb. Here are some helpful tips from our Airbnb management team:
Be Responsive. When you have an inquiry from your guest, make sure to respond as soon as possible. The quicker you are to respond to them, whether it be a friendly greeting or a helpful answer, the higher your odds of making an impact for a 5 star review. Not to mention the quicker they will feel comfortable staying at your place and decide to book with you.
Treat Guests like You Would Your Mother. Yes, your sweet mother. At times your mother needs your help with the Roku remote and so you walk her through the steps on how to use it. This goes for guests staying at your property as well with powering on the TV to controlling the thermostat. Be clear and respectful and most of all kind because they need you and you need them, so be helpful.
Give them the Scoop. Is there a cool festival on? What bars should they visit? Give them amazing options to try and go to. Make them feel local. In Martha’s Vineyard, we steer our guests to a certain coffee shop that’s tough to find if you’re not looking for it. Guests will reward your efforts if you reward their experience.
Mention the Review. Subtly, of course. You can say things like ‘we hope you had a 5 star experience in our home’ or ‘I hope our service was excellent and worth your 5 stars’. Be sure to tell them how you strive for a 5 star stay and welcome their honest feedback and review. Leave them a great review as well as this helps drive trust and a return visit.
Be Considerate. On checkout day, they are probably so concerned with packing up and leaving the house in good shape that a nice note for a fast cab service and where to leave the keys will go far with easing their stress.
While we are in the hospitality business, remember that the guest will always remember how you made them feel. The better they feel before, during, and after their stay, the more stars they will leave.